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Last updated December 19, 2024

Refund Policy

Your satisfaction is our priority. Learn about our transparent refund and replenishment policies.

30
Days Guarantee
48h
Refund Window
100%
Transparent

About Mavem

We are Mavem, a Société par Actions Simplifiée (SAS) registered in France. Our registered address is 73 Allée Kleber, 34000 Montpellier, France, with a share capital of 1,000 €. We are registered with the RCS of Montpellier under number 937 949 071. Our VAT number is FR27 937949071.

Refund Policy

All sales are eligible for a refund only if the product has not been processed within 48 hours of purchase. If the order has been initiated or completed, refunds will no longer be possible.

Incorrect Username

  • If the username does not exist, we can redirect the service (e.g., followers, likes) to the correct profile upon verification.
  • If the correct username is provided more than 48 hours after the purchase, refunds will not be issued due to costs incurred, but the service may be reprocessed if feasible.

Private Profile

  • If the profile is private at the time of processing, the service cannot be delivered. However, you can switch your profile to public, and we will reprocess the service upon your request.
  • If the profile is switched back to public more than 48 hours after the purchase, refunds will not be issued due to costs incurred, but the service may be reprocessed if feasible.

Duplicate Orders

If you place a second order with the correct username, we cannot refund the first order. Instead, please contact our support team before placing another order to resolve the issue.

30-Day Replenishment

We stand by the quality of our services and offer a complimentary 30-day replenishment for all orders. Should you encounter an incomplete or a drop in service quantity after placing an order, you are eligible for a refill.

How to request a refill: You can easily check your order status and request an automatic refill using our self-service refill page. Simply enter your tracking ID to verify eligibility and process your refill instantly.

Note: Instances of service fluctuations may arise due to user activities beyond our control. If you prefer, you can also reach out to our dedicated support team via the email address provided in the website footer.

Shipping and Order Fulfillment

As a provider of digital products, our offerings do not involve physical shipping. Once your payment is successfully processed, we initiate order processing and fulfillment without delay.

Typical Processing

Completed within a few hours in most cases

Maximum Delay

May extend up to five days in certain cases

Need help? Should your order remain pending beyond two days, please don't hesitate to contact our support team via email. One of our dedicated customer support agents will promptly investigate and address any potential delays in fulfillment.

Need Assistance?

Our support team is here to help with any questions about our refund policy.

Contact us