How can we assist you?

Step 1: Check your emails

Look for a confirmation email from SocialDoper in your inbox and spam/junk folder.

If you received a confirmation email:

1. Verify that the username in the confirmation email is correct
2. Make sure your account is set to public
3. Wait up to 24 hours for your order to be fully delivered

If after 24 hours nothing appears, contact us at contact@socialdoper.com with your order ID.

If you did not receive any confirmation email:

Contact us immediately at contact@socialdoper.com with your order ID (if you have it), or your username, the social network, and the quantity ordered so we can investigate.

If you were charged multiple times for the same order, contact us immediately with:

• Screenshots of the charges
• Date and time of transactions
• Email used for payment

We will process your refund within 24-48h.

To request a refund:

1. Send an email to contact@socialdoper.com
2. Subject: "Refund Request"
3. Include: your order email, username used, reason for request, payment screenshot

Conditions: Your order must not have been processed (within 48h of purchase).

Timeline: 2-5 business days (+ 5-10 banking days)

For more details, please review our Refund Policy.

We offer a free 30-day refill guarantee on all orders! If you experience a drop in followers, likes, views, or any other engagement metric within 30 days of your order, we'll refill them at no extra cost.

For TikTok and Instagram orders:

• Visit our Track & Refill page
• Enter your order tracking ID (starting with #SD)
• Our system automatically checks each service for drops
• Click "Refill everything for free" to process your refill instantly

For other social networks (Facebook, YouTube, X/Twitter): Please contact our support team at contact@socialdoper.com with your order tracking ID to request a manual refill.

Important: The 30-day refill guarantee period starts from your order date. Make sure your account is public for the verification process to work properly.

"Pending" status means your order is awaiting processing. This can happen if:

• A similar order is already in progress on the same account
• Our system detects a need for manual verification
• There is a temporary spike in activity

Usual timeline: Most orders are processed in 5 minutes. During high demand periods, it can take up to 24-48 hours maximum. If your order remains "Pending" beyond 48h, contact us immediately.

Cancellation/Refund possible if:

• The order has not been processed within 48 hours after purchase
• No delivery has started

Cancellation impossible if: The order has been initiated or completed (even partially).

To cancel: Send an email to contact@socialdoper.com with subject "Order Cancellation", your payment email, and username used.

A drop in followers can happen and is normal.

We guarantee a 30-day refill period on all orders. If you notice a drop, you can request a refill yourself directly from our Track & Refill page.

Simply enter your order ID and we'll top up your followers at no extra cost.

Note: Refill coverage expires 30 days after your purchase date.

If you have a question about a specific service, please refer to the FAQ of the relevant service page:

Daily Delivery is a progressive delivery service over 30 days. You receive your followers in small quantities each day for a month.

Important conditions:

• Your account must remain public for 30 days
• Do not change your username during the delivery period
• If your account becomes private, delivery is postponed to the next day

Pro-rata refund if we fail to deliver for more than 48 consecutive hours (unless caused by private account or username change).

Possible reasons:

• Delivery in progress (large orders are delivered progressively)
• Account set to private (delivery stops automatically)
• Username changed (delivery cannot continue)
• Technical issue

Actions to take:

1. Wait 48h (maximum timeframe)
2. Verify that your account is public
3. If after 48h delivery is still incomplete, contact us at contact@socialdoper.com

Risks: Low risk if you follow our recommendations.

Best practices:

• Start small (100-500 followers)
• Space out your purchases (1-2 weeks between each order)
• Maintain normal activity on your account
• Don't combine multiple services at once

Guarantee: We use safe methods, but no growth service is 100% risk-free.

No, your account must be public throughout the delivery period.

According to our terms of service:

• Delivery stops automatically if the account becomes private
• We cannot resume delivery if the account was private when ordered
• No refund possible if the issue is due to a private account

Solution: Make sure your account is public before ordering and keep it public throughout the delivery period (up to 48h).

Common errors:

• "Payment declined": Your bank is refusing payment → Contact your bank
• "Invalid card": Expired or invalid card → Check your info
• "Error processing payment": Technical issue → Try again in 5 min

If the error persists after 3 attempts, contact us at contact@socialdoper.com.

If you encounter a technical issue:

1. Clear your browser cache (Ctrl+F5)
2. Try another browser
3. Temporarily disable your ad blocker
4. Check your internet connection

If the issue persists, contact us with: browser used, error screenshot, and problem description.